Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your goods to request a return.
For your return to be eligible, your item must be in the same condition as when you received it: unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info@halleratelier.de. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without prior return request may not be accepted.
If you have any questions about returns, you can contact us anytime at info@halleratelier.de.
Return Shipping Costs
The customer is responsible for the return shipping costs. A flat return fee of €10 applies to each return, which will be deducted from your refund. The original shipping costs are non-refundable.
Damages and Problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can investigate and resolve the issue.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom-made items (such as special orders or personalized items), and personal care products (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions about your specific item.
Unfortunately, we cannot accept returns of discounted items or gift cards.
Exchanges
The fastest way to get the item you want is to return the existing item and place a separate order for the new item once the return has been accepted.
Refusal of Delivery
Refusing or rejecting a delivery does not count as a completed return. If you wish to return an item, please accept your order and follow our return process within the applicable return period. Please contact our customer service to request a return and follow the instructions provided.
Refunds for refused or undelivered orders will be processed in accordance with our return policy and applicable consumer protection laws. Refusing delivery does not automatically entitle you to a refund. Each case will be reviewed in accordance with our policies and applicable legal requirements.
European Union 14-Day Right of Withdrawal
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to withdraw from or return your order within 14 days without giving any reason. As above, your item must be in the same condition as when you received it: unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will inform you as soon as we have received and inspected your return, and let you know whether the refund has been approved. Once approved, the amount will be automatically refunded to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@halleratelier.de.
Contact Information
Business Name: HALLER
Company Name: Global eCommerce Solutions Limited (HALLER)
Company Address: Roelandsweg 1, 4325 CR Renesse, Netherlands
Commercial Register Number (KvK): 94888299
Telephone: +31 970 102 23318
Email: info@halleratelier.de
Monday to Friday: 9:00 - 18:00
Saturday & Sunday: Closed
We strive to respond to your inquiries within 24 hours.
Questions? Visit our contact page or write to info@halleratelier.de. We will respond within 24 hours.
Right of Withdrawal
Regardless of our 30-day return policy, you are entitled to the statutory 14-day right of withdrawal. You can find all information and the sample withdrawal form on our withdrawal page.
Return Address (International Warehouse)
All returns — including returns following a withdrawal — should be sent to our international warehouse:
Name: Wu Xi
Address: Building 4, 4th Floor, Baiye Road 58
City: Dongguan
Province: Guangdong
Postal Code: 523000
China
Telephone: +86 19329021556
The customer bears the immediate costs of the return (§ 357 Para. 5 BGB). A tracking number is required. The refund will be issued once we have received the goods or have proof of shipment (§ 357 Para. 4 BGB).